Effective August 23, 2026

Refund Policy

1. The 14-day money-back guarantee

If Advellum is not right for you, we will refund your first subscription payment in full, provided both of the following are true:

• You request the refund within 14 days of that first payment; and
• You have consumed fewer than 10 credits on the paid plan.

The credit condition exists so the guarantee stays real for people genuinely evaluating the product, without funding someone generating a full month of creatives and then asking for the money back. Ten credits is 10 complete generation runs — comfortably enough to judge whether the output is useful.

The guarantee applies once per customer, on the first paid subscription. It does not reset if you cancel and resubscribe.

2. EU and UK statutory cooling-off rights

If you are a consumer in the EU or UK, you normally have a statutory right to withdraw from a distance contract within 14 days.

Because Advellum delivers digital content immediately, at checkout we ask you to consent to immediate performance and acknowledge that you lose the right of withdrawal once the service has been fully performed — that is, once you begin consuming credits. This consent is captured explicitly before payment, and the wording is shown on the Stripe checkout page.

Until you consume credits, your statutory withdrawal right is unaffected and you may cancel for a full refund. Note that Advellum is offered for business use; statutory consumer rights apply only where you qualify as a consumer under applicable law.

Nothing in this policy limits any mandatory consumer right you have under the law of your country of residence.

3. Monthly subscriptions after the guarantee window

Beyond the 14-day window, monthly subscription payments are not refunded. Because plans are month-to-month with no minimum term, the most you are ever exposed to is the current month.

Cancelling stops the next renewal. You keep full access — and your remaining monthly credits — until the end of the period you have already paid for.

4. Annual plans

Where annual billing is offered, the same 14-day guarantee applies. After 14 days, we may at our discretion refund the unused whole months on a pro-rata basis, less any discount you received for paying annually. This is a goodwill measure, not an entitlement.

5. Credit top-ups

A $15 top-up adds 25 credits that never expire.

• Entirely unused top-ups — refundable in full within 14 days of purchase.
• Partly used top-ups — not refundable, in whole or in part. Because credits never expire, unused ones remain available on your account indefinitely, including after you downgrade to Free.

6. Failed generations

If a generation fails entirely, its credits are refunded automatically. You do not need to ask, and the refund appears in your credit history within seconds.

Where a run partially succeeds — for example the copy generates but image generation is temporarily unavailable — you keep everything that was produced and the run is not refunded. Image generation has a designed non-AI fallback specifically so you always receive a full set of creatives. If you believe a partial run was not worth the credit, email us and we will look at it.

Credit refunds have no cash value and are not exchangeable for money. Credit refund is the sole remedy for a failed generation.

7. What is not refundable

• Dissatisfaction with the creative direction of AI output after substantial use — regenerate, adjust your brand tone and angles, or use the free daily regenerations.
• Advertising platform rejection of creatives. You are responsible for compliance; see our Terms.
• Advertising spend, lost revenue or lost campaign performance. We never handle or control your ad spend.
• Accounts terminated for breach of the acceptable-use provisions in our Terms.
• Credits consumed on generations that completed successfully.

8. How to request a refund

Two routes, both fine:

• In the product — Settings → Plan & billing → manage billing, which opens the Stripe customer portal.
• By email — support@advellum.com from your account address, telling us what went wrong.

We respond within 3 business days. Approved refunds are issued to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

9. Chargebacks

Please contact us before filing a chargeback. Nearly every billing problem is something we can resolve directly and faster than your bank can, and a chargeback locks the payment in dispute for weeks.

Accounts with an open chargeback may be suspended while the dispute is investigated. If a chargeback is filed for a charge we would have refunded anyway, we will simply not contest it.

10. Contact

support@advellum.com
Advellum — an ACCTAN product